Thank you for choosing AL’IFFAH Clothing. This Shipping Policy explains how we process and deliver your orders placed on https://aliffahclothing.com/.
1. Order Processing Time
All orders are processed within:
- 1–3 business days for ready products
- 3–7 business days for customized or made-to-order items
Processing time may be extended during festivals, high-demand periods, or unexpected delays. We will notify you if your order requires extra time.
2. Shipping Time
Estimated delivery time after dispatch:
- Standard Shipping: 4–8 business days
- Express Shipping (if available): 2–4 business days
Delivery timelines can vary depending on:
- Location
- Courier service availability
- Weather conditions
- Public holidays
We are not responsible for courier delays beyond our control.
3. Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order weight.
If free shipping is offered, it will be clearly mentioned on the product page or during checkout.
Additional charges may apply for remote or out-of-service areas.
4. Order Tracking
Once your order is shipped:
- You will receive a tracking number via email or WhatsApp
- You can track your order directly using the link provided
If you face issues with tracking, our support team is available to assist you.
5. Address Details
Please ensure that your shipping address, phone number, and email are accurate.
We are not responsible for delays or lost packages caused by:
- Incorrect address
- Customer unavailability
- Wrong contact details
In such cases, re-delivery charges may apply.
6. Delivery Attempts
The courier service will attempt delivery 1–3 times depending on their policy.
If the delivery fails and the package is returned to us, the customer must pay reshipping charges to receive the order again.
7. International Shipping
We offer international shipping to selected countries.
International orders may take:
- 10–25 business days, depending on location
Please note:
- Customs duties, taxes, and import fees (if applicable) must be paid by the customer
- International orders are not eligible for return or exchange unless damaged
8. Damaged or Open Packages
If your package arrives damaged, tampered, or opened:
- Please record a video of the parcel immediately
- Do not accept the package if it appears severely damaged
- Report the issue to us within 24 hours
This helps us process claims with the courier partner.
9. Lost or Delayed Packages
If your order is delayed or lost during transit, we will assist you in tracking it.
We cannot issue refunds until the courier completes their investigation.
10. Contact Us
For questions or support regarding shipping, contact us:
AL’IFFAH Clothing
Phone: 8856047103
Email: aliffahcloth.in@gmail.com
Website: https://aliffahclothing.com/